Discovery research for a HR portal

A leading broadcaster with over 6K employees needed a HR portal, a “one stop place for all HR colleagues”.

Over the course of 3 months I conducted discovery research and synthesis to uncover what the portal might look like. The organisation had 18 websites managed by 8 HR departments and 4 main user groups with different goals. We had to look beyond the scope in the project brief, in order to solve the problem really well.

  • Conducted 19 stakeholder and user interviews to find out why there is a need for a new platform and what problems the new portal needs to address
  • Synthesised research through affinity mapping, mental models and captured the big picture along with potential ways we can address the problems
  • Identified a better way of sorting out the information and proposed a direction for information architecture
  • Proposed a 3 phase solution to address user needs
  • Prepared a presentation to reflect back research findings to stakeholders in a clear, structured way
  • Designed low fidelity wireframes for the proposal

The research findings received very positive response from project stakeholders and the project proposal is currently under review, waiting for a green light to go ahead.

A comprehensive case study is available to talk through in person.